Heart and Home Collaborative brings together unhoused and housed Palo Alto residents to create dialogue, leverage resources, and develop services (such as shelter, outreach, and community meetings) that respect and respond to unhoused individuals’ needs and goals. Our team members invest themselves in personal relationships and in the creation of a loving and supportive community. Unhoused people participate in program conceptualizing, planning, decision-making, and evaluation, with the understanding that people who use services are the experts.