Heart and Home Collaborative brings together Palo Alto residents, both unhoused and housed, to create dialogue, leverage resources, and develop services (such as shelter, outreach, and community meetings) that respect and respond to the needs and goals of individuals who are unhoused. Our team members invest themselves in personal relationships and in the creation of a loving and supportive community. Individuals who are unhoused participate in program conceptualizing, planning, decision-making, and evaluation, with the understanding that people who use services are the experts.